The Doctor Messed Up and I’m Not Pleased

medical symbolF has told me multiple times that I should write about how we navigate the medical system. Usually we’re in the car, on the way to an appointment, and I’ll go down the list of things I had to do to make said appointment happen. This is in addition to all we had to go through to make sure he had any coverage at all. It’s amazing how different two people’s experiences with the healthcare exchange can be.

By the way, this is in no way a bash on the Affordable Care Act, without which F would still likely be uninsured. It’s a bash on the red-tape system that has always existed and has now gotten worse.

That said, I’m not worried about that stuff today. I’ll come back to it. Today I’m upset at F’s doctor. He’s seen her all of one time and has a follow-up scheduled for the end of June. [Read more…] – Will I Ever Get Insurance?

medical billsI’m trying to be a patient person, but I’m not. I originally told myself I wouldn’t even bother attempting to access until November. I figured the site would be too busy, and that was before we all found out the site had a ton of bugs and problems.

But I couldn’t wait.

Instead, I’ve spent the past month in a state of aggravation, attempting to figure out how something so huge could possibly be so messed up. Even if they government did a no-bid contract, why did it take so long for them to find out the site wasn’t working properly? Hasn’t anyone heard of testing a website before it launches? I mean, come on – it was no secret that millions of people were waiting for it to launch.

Here’s my experience so far (these are not consecutive days):

  • Day 1: Attempted to create account, was told I was in a queue.
  • Finally created account but could not log in. I was in another queue.
  • Day 2: Tried to log into original account but couldn’t get in.
  • Requested password email. After hours, it came through but I still could not log in. Tried to create another account but was told my username was already used.
  • Day 3: Attempted one more time to get into original account. Still waiting on password email (weeks later).
  • Day 4: Used a different username and email address to create a new account.
  • Day 5: Logged into new account and completed persona details. Attempted to submit application and the page refreshed – 6 times.
  • Day 6: Received 6 emails with notifications my application had been processed (apparently one for each time I thought it didn’t go through the day before).
  • Day 7: Painstaking review of plans, comparing gold/silver/bronze, etc. and different deductibles.

My brain hurts. I haven’t chosen a plan yet, and now when I log in, the pages don’t load so I can review my options.

This is getting stupid.

Supposedly our government has someone working on a fix. I hope so. I hope this isn’t an indication of how difficult this type of program will be in the years moving forward. I just don’t think I can handle the stress. So far, it seems like the coverage will be affordable for me, which is huge. But at what cost to my sanity?