From Unhappy to Angry: The Doctor Called Back (Sort Of)

medical symbolOn Monday I posted about F’s doctor not remembering she’d had a conversation with him, following up that lack of memory with a nasty phone call to our home in which she left a message with some remarks about him not calling her back. I had called the doctor’s office and didn’t feel they’d do anything.

Well, they did. They managed to uncover another couple of layers of stupidity.

Around 4:30pm I received a phone call on my cell from one of the techs in the office. I didn’t recognize her voice when she said her name. She started by telling me that Dr. W wasn’t in but that Dr. D had reviewed F’s file. Dr. D said that they should wait until Dr. W came back from vacation to talk about the MRI results b/c she’s the one that saw him.

I very calmly explained to the person who called that they had apparently misunderstood the reason for my call. I very clearly mapped it out, again. Dr. W called on x date, we called back on y date, and a conversation was already had about the MRI results. Dr. W apparently did not note the call from y date and left F a nasty message about not calling her back. Could she understand why I was a bit upset? She said she’d talk to the office manager. [Read more…]

The Doctor Messed Up and I’m Not Pleased

medical symbolF has told me multiple times that I should write about how we navigate the medical system. Usually we’re in the car, on the way to an appointment, and I’ll go down the list of things I had to do to make said appointment happen. This is in addition to all we had to go through to make sure he had any coverage at all. It’s amazing how different two people’s experiences with the healthcare exchange can be.

By the way, this is in no way a bash on the Affordable Care Act, without which F would still likely be uninsured. It’s a bash on the red-tape system that has always existed and has now gotten worse.

That said, I’m not worried about that stuff today. I’ll come back to it. Today I’m upset at F’s doctor. He’s seen her all of one time and has a follow-up scheduled for the end of June. [Read more…]