Archives for June 20, 2014

From Unhappy to Angry: The Doctor Called Back (Sort Of)

medical symbolOn Monday I posted about F’s doctor not remembering she’d had a conversation with him, following up that lack of memory with a nasty phone call to our home in which she left a message with some remarks about him not calling her back. I had called the doctor’s office and didn’t feel they’d do anything.

Well, they did. They managed to uncover another couple of layers of stupidity.

Around 4:30pm I received a phone call on my cell from one of the techs in the office. I didn’t recognize her voice when she said her name. She started by telling me that Dr. W wasn’t in but that Dr. D had reviewed F’s file. Dr. D said that they should wait until Dr. W came back from vacation to talk about the MRI results b/c she’s the one that saw him.

I very calmly explained to the person who called that they had apparently misunderstood the reason for my call. I very clearly mapped it out, again. Dr. W called on x date, we called back on y date, and a conversation was already had about the MRI results. Dr. W apparently did not note the call from y date and left F a nasty message about not calling her back. Could she understand why I was a bit upset? She said she’d talk to the office manager. [Read more…]